At Stotodo, we value your trust and strive to provide a seamless shopping experience. However, to maintain clarity and fairness, we have established the following cancellation policy. Please read carefully to understand the terms and conditions for cancelling an order.

1. Eligibility for Order Cancellation

1.1 Before Order Processing

Orders can be cancelled before they are processed for shipping.
To cancel an order, you must contact our Customer Support or drop us an email on support@stotodo.com within 5 hours of placing the order.

1.2 After Order Processing

Once the order has been processed for shipping, cancellation will no longer be possible.
You may opt to initiate a return after receiving the product, provided it meets the conditions outlined in our Return and Exchange Policy.

2. Non-Cancellable Orders

Certain orders are not eligible for cancellation under any circumstances:
    • Customized or personalized products (e.g., engraved bottles).
    • Orders placed during special sales, promotions, or with discount codes.

3. Cancellation Process

3.1 How to Cancel an Order

To request a cancellation, please follow these steps:
  1. Contact Customer Support:
        Email: support@stotodo.com
        Phone: +91 9920121636
  2. Provide the following details:
        • Order number or invoice number.
        • Reason for cancellation.
3.2 Confirmation of Cancellation
        • Upon receiving your cancellation request, our team will confirm whether the order is eligible for cancellation.
        • If approved, you will receive a confirmation email, and any payment made will be refunded as per our Refund Policy.

4. Refunds for Canceled Orders

    • Refunds for eligible canceled orders will be processed to the original payment method within 5-7 business days of approval.
    • Refunds may take additional time to reflect in your account depending on your payment provider.

5. Cancellation Fees

    • No Cancellation Fee: Orders canceled within the 5-hour window and before processing will not incur any fee.
    • Cancellation Post-Processing: If the order has been processed and shipped, you will need to bear any applicable return shipping costs.
6. Policy Updates
This Cancellation Policy is subject to periodic revisions and updates. Stotodo reserves the right to amend or modify this policy at any time. Customers are encouraged to review the latest policy on our website (www.stotodo.com) before initiating a cancellation.