At Stotodo, we take pride in delivering high-quality products and ensuring customer satisfaction. However, to maintain fairness and efficiency, we have established a strict refund policy. Please read the following terms and conditions carefully, as they outline the criteria and procedures for requesting a refund.

Refund Method 

    • Refunds will be issued to the original payment method used during the purchase.
    • Processing time for refunds may take 5-7 business days after the returned product has been inspected and approved.
    • Depending on your payment provider, it may take additional time for the refund to be reflected in your account.

Non-Refundable Fees

    • Any original shipping or handling fees are non-refundable unless the refund is due to an error on Stotodo’s part (e.g., damaged or incorrect product) as per the return/exchange policy.

Non-Refundable Situations

Refunds will not be issued in the following cases

    1. Products that have been used, damaged, or altered after delivery.
    2. Claims made after the 24 hour return window.
    3. Items that have been purchased from unauthorized third-party sellers.
    4. Customized, personalized, or engraved products
    5. Products returned without prior authorization from our customer support team.